Terms of Service

Last updated: 10 July 2026

Please read these terms carefully before signing up for Answrd. By purchasing a subscription, you agree to these terms. If you do not agree, do not use the service.

1. About Answrd

Answrd is a fully managed AI communication service operated by Calem Taylor, a sole trader based in London, United Kingdom. These terms govern your use of the Answrd service, including all related software, systems, and support.

Contact: calem.taylor@answrd.co.uk | 07727 274563

2. The service

Answrd provides the following services depending on your subscription plan:

Answrd is a managed service. We configure and maintain all technical elements on your behalf. You are not required to manage any software or systems yourself.

3. Subscription and payment

Monthly subscription: Your subscription renews automatically on a monthly basis. Billing begins in accordance with the terms of the payment plan you selected at signup. There is no separate setup fee.

Payment: All payments are processed securely by Stripe. We do not store card details. By subscribing, you authorise Stripe to charge your payment method monthly until you cancel.

Price changes: We will give at least 30 days notice of any price increases by email to your registered address.

4. Fair use and minute allowances

Each plan includes a monthly allowance of voice call minutes. Text messaging and website chat are not counted against this allowance. Calls under twenty seconds, such as hang-ups, spam calls and misdials, are never counted against this allowance either.

Your AI will always continue answering calls regardless of usage. We never suspend or limit the service for exceeding your plan's minute allowance, and no charge is ever applied automatically for going over.

Where usage consistently exceeds your plan allowance, we will contact you to discuss moving to a plan suited to your call volume, giving at least fourteen days notice before any change takes effect.

You may change plans at any time. Upgrades take effect immediately; downgrades take effect from the start of your next billing period. Additional minute packs are available to purchase at £20 per 100 minutes.

5. Cancellation and money back guarantee

You may cancel your subscription at any time with no penalty. Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date.

To cancel, email calem.taylor@answrd.co.uk or cancel directly through your Stripe billing portal.

Thirty day money back guarantee: if Answrd is not right for your business within the first thirty days of your subscription, we will refund you in full. Contact us within that period to request a refund.

Outside of the thirty day guarantee period, we do not offer refunds for partial months of service already paid for, except in cases of service failure on our part.

6. Your responsibilities

By using Answrd, you agree to:

7. AI disclaimer

Answrd uses artificial intelligence to handle customer conversations on your behalf. While we work hard to ensure accuracy, AI systems can make mistakes. We are not liable for:

You remain responsible for verifying bookings and following up with customers. Answrd is a support tool, not a replacement for human judgement in all situations.

8. Data processing

By using Answrd, you appoint us as a data processor for the personal data of your customers that passes through our systems, including phone numbers and conversation transcripts. We will process this data only in accordance with your instructions and our Privacy Policy.

You remain the data controller for your customers' data and are responsible for ensuring you have a lawful basis to share that data with Answrd for processing.

9. Service availability

We aim to provide a reliable, high-availability service but do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible. We are not liable for losses arising from service interruptions outside our reasonable control.

10. Limitation of liability

To the fullest extent permitted by law, Answrd's total liability to you for any claim arising from these terms or the service shall not exceed the total fees paid by you in the three months prior to the claim.

We are not liable for indirect, consequential, or incidental losses including lost profits, lost revenue, or loss of business opportunity.

11. Intellectual property

Answrd and all associated software, systems, and content are owned by Calem Taylor trading as Answrd. You are granted a limited, non-exclusive licence to use the service for your own business purposes. You may not resell, copy, or redistribute the service without our written consent.

12. Termination by us

We may suspend or terminate your account immediately if you:

13. Changes to these terms

We may update these terms from time to time. We will notify you by email at least 14 days before any material changes take effect. Your continued use of the service after that date constitutes acceptance of the new terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions about these terms:

Calem Taylor
Trading as Answrd
London, United Kingdom
calem.taylor@answrd.co.uk
07727 274563